Employment Opportunities

Lake Superior Community Health Center is looking for Part Time RN to work within a new multi-disciplinary pain management program. This specific position would be part time hours. If interested in full time that is available, but would include working 20 hours of direct patient care in the AODA and/or the Medical Department.

Lake Superior Community Health is seeking a RN Team Leader.

The RN Team Leader works as a leader within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

JOB QUALIFICATIONS AND CREDENTIALS

• Bachelors Degree in Nursing from an accredited School of Nursing.
• Registered nurse with a current license in Minnesota and Wisconsin.
• One to three years in ambulatory care.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Capable of independent nursing assessment decisions and nursing management in a primary care setting.
• Computer experience.
• Willing to work flexible hours, including evenings, as required by position.
• Current CPR certification or ability to become certified within six months from date of hire.

JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work efficiently and productively at all times.
• Ability to maintain an even temperament with patients and staff.
• Ability to prioritize and handle multiple tasks.
• Ability to work as a team member.
• Ability to use problem-solving and decision-making skills.
• Ability to use tact, collaboration, and diplomacy when working with others.
• Ability to understand and follow written and verbal instructions.

PRIMARY RESPONSIBILITIES

• Serve as a positive, enthusiastic, professional and proactive team leader who supports and coordinates the clinical team.
• Assure the provider workflow is protected through effective triage of issues which might impede efficiency.
• Coordinate pre-visit planning for patients including review of routine labs, preventative services, immunizations, and acquiring supporting documentation from other providers.
• Plan and hold team huddles on a daily basis to discuss the daily schedule and anticipate needs for the day.
• Identify patients on the schedule who may require more time or need a concurrent RN appointment to provide additional education outside of the provider appointment.
• Assure all consents and needed equipment are readily available for procedures
• Identify and mitigate unexpected staff shortages.
• Review schedule for openings.
• Identify patients on the schedule who have a history of frequent appointment no-shows.
• Assure needed documentation is present such as controlled substance agreements, hospital follow-up, specialty, diagnostic or lab reports, etc.
• Coordinate “mini-team meetings” of clinical care team 2-4x per month to educate the team and address day-to-day issues.
• Provide direct care to patients and assists health providers with clinical procedures consistent with protocols.
• Assure patient flow is efficient, providers are on-time, and patients are redistributed as necessary in order to stay on-time.
• Provide oversight and direction to the medical assistants.
• Triage walk-in patients and schedule them based on acuity and provider availability.
• Provide instruction and education to patients and their families.
• Manage prescription refill requests for medications which are not controlled substances.
• Triage telephone calls in order to determine patient’s health care needs and make a plan on how to best meet those needs. Assure call backs are made by the end of the work day.
• Document all care and patient interactions, including phone calls, in the medical record according to policy.
• Coordinate services for patients and families utilizing other health related agencies and resources; obtains referrals to other physicians and specialists.
• Coordinate immunizations including determining patient vaccine needs, vaccine inventory/storage, record keeping/tracking, and changes in immunization recommendations.
• Assist with the acquisition of medications and supplies, including indigent programs for medication acquisition.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

Lake Superior Community Health Center is looking for Part Time LPN to work within a new multi-disciplinary pain management program. This specific position would-be part-time hours. If interested in full time that is available but would include working 20 hours of direct patient care in the AODA and/or the Medical Department.

Some of the Responsibilities include but are not limited to:

• Serve as a positive, enthusiastic, professional and proactive leader who supports the clinical team.
• Assist with patient phone calls and patient triage using LSCHC protocols.
• Monitor the workflow of unlicensed assistive personnel such as medical assistants.
• Assist with the acquisition of medications and supplies, including coordinating the acquisition of pharmaceutical assistance program medications and pharmaceutical sample medications.
• Assure the provider workflow is protected through effective triage of issues which might impede efficiency.
• Assure patient flow is efficient, providers are on-time, and patients are redistributed as necessary in order to stay on-time.
• Provide direct care to patients and assist health providers with clinical procedures consistent with protocols. This job description encompasses all tasks within the medical assistant job description.
• Assist in the development and revisions of patient care plans, including determining appropriate interventions.
• Coordinate services for patients and families utilizing other health-related agencies and Provide basic health care instruction for patients and reinforce teaching provided by an RN, physician, nurse practitioner, or physician assistant.
• Manage prescription refill requests for medications which are not controlled substances.
• Coordinate immunizations including determining patient vaccine needs, vaccine inventory/storage, record keeping/tracking, and changes in immunization recommendations.

Qualifications Include:

• Completion of a LPN program from an accredited School of Nursing.
• LPN with a current license in Minnesota and Wisconsin.
• One to three years in ambulatory care.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all
• Capable of a focused nursing assessment in a primary care setting.
• Computer experience.
• Willing to work flexible hours, including evenings, as required by position.
• Current CPR certification or ability to become certified within six months from date of hire

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

Lake Superior Community Health Center is seeking a Nurse Practitioner/Physician Assistant. This position will provide primary care for patients throughout the life span. Duties include diagnosis and treatment of acute and chronic health problems, along with preventive care focused on health risk factor reduction.

Nurse Practitioner/Physician Assistant Job Qualifications:

• Graduate of accredited Nurse Practitioner or Physician Assistant program.
• Minimum of 2 years’ experience in community health or primary care setting.
• CPR certificate

Nurse Practitioner/Physician Assistant Job Knowledge, Skills and Abilities:

• Ability to provide efficient and effective care consistent with medical best practices
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds
• Ability to work independently and as member of health care team

Nurse Practitioner/Physician Assistant Licensure and Credentials:

• Licensure and certification as appropriate to discipline; eligible for licensure in both MN and WI

Lake Superior Community Health Center is currently seeking a Director of Outpatient and Substance Abuse program in Minnesota.

This position will Develop substance abuse treatment program in the State of MN including application process for MN 245G licensure.  Will provides primary administrative and clinical supervision to a mutli-disciplinary team of substance abuse counselors.  Works cooperatively with the behavioral health clinic manager, medical providers and counselors, and support staff to ensure that the outpatient behavioral substance abuse program meets quality, service, financial and other established expectations.  Works with the Manager of Credentialing and Billing, the HR Manager and others to ensure that all OP SA staff are appropriately credentialed, trained and licensed.  Ensure that the program meets all certification and licensing standards as well as HRSA program requirements and contractual requirements.  Provide substance abuse services and interventions to targeted clients and consultation to medical providers and related care team members utilizing an integrated behavioral health model.  Works with the CEO and Director of QI, Compliance and Risk to fully implement the risk management and QI plans and participate in quality and risk management-related activities.

The Director is a licensed mental health professional, preferably dually licensed for substance abuse services in MN.  The Director will also become dually licensed mental health and substance use profession in the state of WI.  This may require additional training/education and supervision to complete.  The Director will also provide direct services approximately 50% of his or her time.

Functions and Responsibilities:

1. Leadership Duties

• Ensure the program is appropriately staffed and work with HR to hire, train and orient clinicians and counselors
• Work cooperatively with the clinic manager to oversee program operations to ensure the program meets certification, licensing, HRSA, financial and operational goals and requirements.
• Provide clinical supervision to substance abuse team members as required by state and/or federal law or as considered best practice
• Represent LSCHC in the community for substance abuse related program discussions
• Recommend program changes as necessary to fully integrate services across services lines and work cooperatively with other providers and with all clinicians to achieve integration goals.
• Work cooperatively with the Director of QI, Compliance and Risk to ensure that QI goals are met, compliance matters are addressed and that work associated with the outpatient substance abuse team is fully integrated into the organization’s risk management program.
• Work with clinicians and counselors to ensure their work meets productivity and quality guidelines and benchmarks.

1. Clinical Duties
   1. Provide on-site crisis triage and intervention as needed
   2. Provide clinical consultation to medical providers and related team members on substance abuse, case management, motivational interviewing and related issues
   3. Provide substance abuse assessment and treatment, including needed referrals and follow-up care
   4. Maintain proper documentation in EHR according to clinical guidelines and operational procedures
   5. Comply with organizational policies, procedures, standards of care and related laws and regulations, including HIPAA and OSHA regulations

Job Qualifications:

• Licensed mental health professional (LICSW, LMFT, or LPCC) in Minnesota.  Preferred dual licensure of LADC in Minnesota or previous experience proving substance abuse related services and/or supervision in the state of Minnesota.
• Licensed or license eligible in Wisconsin (LCSW, LMFT, or LPC).  Become eligible for Independent Clinical Supervisor or Clinical Supervisor-in-Training credentials in Wisconsin.  Become eligible for Substance Abuse Counselor-in-Training, Substance Abuse Counselor, or Clinical Substance Abuse Counselor licensing in Wisconsin.
• Able to meet all required credentialing and privileging requirements.
• Meet all requirements for FTCA coverage.
• Leadership experience.  Preferred two years of experience in a community mental health or comparable setting, developing and implementing budgets, developing and supervising programs, supervising staff, and developing and implementing grant funded and fee for service programs.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

Lake Superior Community Health Center is seeking a Full-Time Registered Nurse.

The RN works within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

JOB QUALIFICATIONS AND CREDENTIALS

Associates or Bachelors Degree in Nursing from an accredited School of Nursing.

• Registered nurse with a current license in Minnesota and Wisconsin.
• One to three years in ambulatory care.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Capable of independent nursing assessment decisions and nursing management in a primary care setting.
• Computer experience.
• Willing to work flexible hours, including evenings, as required by position.
• Current CPR certification or ability to become certified within six months from date of hire.

JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work efficiently and productively at all times.
• Ability to maintain an even temperament with patients and staff.
• Ability to prioritize and handle multiple tasks.
• Ability to work as a team member.
• Ability to use problem-solving and decision-making skills.
• Ability to use tact, collaboration, and diplomacy when working with others.
• Ability to understand and follow written and verbal instructions.

PRIMARY RESPONSIBILITIES

1. Serve as a positive, enthusiastic, professional and proactive team member of the clinical team.
2. Assure the provider workflow is protected through effective triage of issues which might impede efficiency.

3.Coordinate pre-visit planning for patients including review of routine labs, preventative services, immunizations, and acquiring supporting documentation from other providers.

4.Participate and coordinate as needed team huddles on a daily basis to discuss the daily schedule and anticipate needs for the day:

4.1 Identify patients on the schedule who may require more time or need a concurrent RN appointment to provide additional education outside of the provider appointment.

4.2 Assure all consents and needed equipment are readily available for procedures

4.3 Identify and mitigate unexpected staff shortages.

4.4 Review schedule for openings.

4.5 Identify patients on the schedule who have a history of frequent appointment no-shows.

4.6 Assure needed documentation is present such as controlled substance agreements, hospital follow-up, specialty, diagnostic or lab reports, etc.

5. Provide direct care to patients and assists health providers with clinical procedures consistent with protocols.

6.Assure patient flow is efficient, providers are on-time, and patients are redistributed as necessary in order to stay on-time.

7. Provide oversight and direction to the medical assistants.
8. Triage walk-in patients and schedule them based on acuity and provider availability.
9. Provide instruction and education to patients and their families.

10.Manage prescription refill requests for medications which are not controlled substances.

11.Triage telephone calls in order to determine patient’s health care needs and make a plan on how to best meet those needs. Assure call backs are made by the end of the work day.

12.Document all care and patient interactions, including phone calls, in the medical record according to policy.

13.Coordinate services for patients and families utilizing other health related agencies and resources; obtains referrals to other physicians and specialists.

14.Coordinate immunizations including determining patient vaccine needs, vaccine inventory/storage, record keeping/tracking, and changes in immunization recommendations.

15.Assist with the acquisition of medications and supplies, including indigent programs for medication acquisition.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

Lake Superior Community Health is seeking a RN Team Leader.

The RN Team Leader works as a leader within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

JOB QUALIFICATIONS AND CREDENTIALS

• Bachelors Degree in Nursing from an accredited School of Nursing.
• Registered nurse with a current license in Minnesota and Wisconsin.
• One to three years in ambulatory care.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Capable of independent nursing assessment decisions and nursing management in a primary care setting.
• Computer experience.
• Willing to work flexible hours, including evenings, as required by position.
• Current CPR certification or ability to become certified within six months from date of hire.

JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work efficiently and productively at all times.
• Ability to maintain an even temperament with patients and staff.
• Ability to prioritize and handle multiple tasks.
• Ability to work as a team member.
• Ability to use problem-solving and decision-making skills.
• Ability to use tact, collaboration, and diplomacy when working with others.
• Ability to understand and follow written and verbal instructions.

PRIMARY RESPONSIBILITIES

• Serve as a positive, enthusiastic, professional and proactive team leader who supports and coordinates the clinical team.
• Assure the provider workflow is protected through effective triage of issues which might impede efficiency.
• Coordinate pre-visit planning for patients including review of routine labs, preventative services, immunizations, and acquiring supporting documentation from other providers.
• Plan and hold team huddles on a daily basis to discuss the daily schedule and anticipate needs for the day.
• Identify patients on the schedule who may require more time or need a concurrent RN appointment to provide additional education outside of the provider appointment.
• Assure all consents and needed equipment are readily available for procedures
• Identify and mitigate unexpected staff shortages.
• Review schedule for openings.
• Identify patients on the schedule who have a history of frequent appointment no-shows.
• Assure needed documentation is present such as controlled substance agreements, hospital follow-up, specialty, diagnostic or lab reports, etc.
• Coordinate “mini-team meetings” of clinical care team 2-4x per month to educate the team and address day-to-day issues.
• Provide direct care to patients and assists health providers with clinical procedures consistent with protocols.
• Assure patient flow is efficient, providers are on-time, and patients are redistributed as necessary in order to stay on-time.
• Provide oversight and direction to the medical assistants.
• Triage walk-in patients and schedule them based on acuity and provider availability.
• Provide instruction and education to patients and their families.
• Manage prescription refill requests for medications which are not controlled substances.
• Triage telephone calls in order to determine patient’s health care needs and make a plan on how to best meet those needs. Assure call backs are made by the end of the work day.
• Document all care and patient interactions, including phone calls, in the medical record according to policy.
• Coordinate services for patients and families utilizing other health related agencies and resources; obtains referrals to other physicians and specialists.
• Coordinate immunizations including determining patient vaccine needs, vaccine inventory/storage, record keeping/tracking, and changes in immunization recommendations.
• Assist with the acquisition of medications and supplies, including indigent programs for medication acquisition.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

Lake Superior Community Health Center is seeking a Chief Operating Officer.

The COO must be hands-on and leads by example to motivate and mentor staff to deliver measurable, accountable, cost-effective results that further the mission of LSCHC. The COO is an integral part of the leadership team and oversees and directs all internal operations at each of LSCHC’s clinic sites. The COO is also an essential contributor to the clinic’s growth planning process and helps to share the future of a growing, financially healthy, well-respected clinic Reporting to the CEO, the COO takes the lead role in building, implementing and overseeing the clinic’s systems, processes, workflows and procedures. The COO has bottom line responsibility for leading and managing all operational and administrative aspects of the organization to ensure efficient operations, including the establishment and achievement of patient encounter targets and other budget related targets, and the achievement of quality and service excellence goals . The COO will be actively engaged in strategic decision making and in ensuring that strategic initiative are woven into the clinic’s operations. Some specific areas of responsibility include supervision of the clinic managers, telehealth, HPSA/NHSC management, achievement of patient targets, workforce development (in collaboration with HR), HRSA compliance and OSV readiness, and all other aspects of operational performance. The COO will also manage facilities related projects including facilities management.

Education/licensure/registration:

• Bachelors degree in business administration or related field; master’s degree preferred but not required

Experience:

• Proven experience as a clinic director or administrator or comparable role
• 10+ years of management experience with concurrent experience in HR/supervision/mentoring
• Sophisticated understanding of business functions such as finance, HR, and operational management.
• Proven experience in strategic planning and business development.
• Strong decision-making and problem solving skills.
• Excellent written, oral, and client-facing communication skills.
• Experience in public speaking.
• Proven organizational and leadership skills.
• Proven experience with successfully managing complex budgets.
• Working knowledge of data analysis and performance metrics.
• Comfortable using MS Office suite.

Primary Responsibilities:

• Design and implement business operations strategies, plans, and procedures.
• Oversee operations of the company.
• Establish policies that promote company vision and culture; manage the policy and procedure process to ensure that policies are updated as may be required and meet federal, state and HRSA requirements.
• Set performance and growth goals and measure progress to goals using agreed upon key performance indicators.
• Manage relationships with vendors and partners.
• Work with HR to develop and implement staffing programs to attract the best applicants and improve employee retention.
• Collaborate with the CEO and other members of the leadership team on the implementation of strategic plans.
• Lead the process of working with clinic managers and clinical directors to establish n budgeted targets for patient visits and associated staffing that are consistent with industry standards
• Supervise and mentor the clinic managers, working with them to ensure that operations are effective and efficient, and that budget targets and other goals are met.
• Create and lead process improvements in clinic operations that lead to efficient and effective patient care.
• Manage safety and emergency preparedness activities for the clinic and chair the Safety Committee.
• Work cooperatively with the CEO to develop and maintain a culture that supports the mission and promotes collaboration in the achievement of organizational and individual goals.
• Ensure that operational areas meet all HRSA program requirements
• Integrate leadership and oversight responsibilities with daily operations
• Establish an environment that supports service excellence, high morale, and open communications
• Work with the CEO and Manager of QI, Compliance and Risk to fully implement the risk management plan and participates in risk management related activities
• Work with HR and with the clinic managers to ensure the union contract is honored
• Work with HR and with clinic managers to establish robust recruiting and retention programs, including working with recruiting companies where applicable, and with various school programs to increase the pipeline of qualified applicants
• Actively participate in WPHCA and MNACHC activities to further personal and professional growth and to represent LSCHC
• Maintain professional affiliations and enhance professional development to keep current in industry trends and issue
• Oversee all space and facilities management issues including maintenance and repairs
• Work collaboratively with IT, HIT and Finance in management of equipment, telephony and EMR

Job Type: Full-time

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

The Referral Coordinator position has a pay scale ranging from $12.59-$15.23 plus an additional $2.00 per hour market differential.

Lake Superior Community Health is currently seeking a Referral Coordinator.
The Referral Coordinator works within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

JOB QUALIFICATIONS AND CREDENTIALS

· High School diploma.

· Computer experience.

· Minimum of one year experience in medical scheduling or reception.

· Familiarity with general office equipment.

· Willing to work flexible hours, including evenings, as required by position.

· Knowledge of Medical terminology.

JOB KNOWLEDGE, SKILLS, AND ABILITIES

· Ability to work efficiently and productively at all times.

· Ability to maintain an even temperament with patients and staff.

· Ability to prioritize and handle multiple tasks.

· Ability to work as a team member.

· Ability to use problem-solving, decision-making skills and good judgment.

· Effective verbal and written communications skills including the ability to use tact, collaboration, and diplomacy when working with others.

· Ability to understand and follow written and verbal instructions.

· Strong customer service focus.

· Ability to receive and follow through with delegated tasks and accountability.

PRIMARY RESPONSIBILITIES

1. Creating, maintaining and completing referral documentation in the EHR.

2. Tracking referrals to promote team awareness and ensure patient safety.

3. Ensure complete and accurate registration, including patient demographic and current insurance information.

4. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.

5. Ensure prior approval requirements are met.

6. Review details and expectations about the referral with patients.

7. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g. request interpreters as appropriate, transportation services or prescription assistance).

8. Be the system navigator and point of contact for patients and families; be available for patients and families to directly ask questions and raise concerns.

9. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.

10. Ensure that referrals are addressed in a timely manner.

11. Remind patients of scheduled appointments via mail or phone.

12. Ensure that referrals are completed with appropriate visit documentation scanned into the EHR system.

13. Serve as a positive, enthusiastic, professional, and proactive member of the Health Care Home team.

14. Utilize patient- and family-centered care principles as a member of the Health Care Home team.

Job Type: Full-time

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

Lake Superior Community Health Center (LSCHC), is hiring for an experienced Clinic Manager to support Medical Department.

Job Summary:

• Responsible for leading the Medical Clinics.
• Instrumental in driving the mission, goals, budget and productivity standards for the clinic.
• Leads employees to accomplish all objectives; inspires confidence; clearly defines expectations, and maintains personal effectiveness under pressure.
• Has strong visibility at all clinics.
• Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.
• Ensures supplies and inventory are sufficient & ensures medical equipment is in good condition and functioning properly. Recommending purchases of new or replacement equipment as needed.
• Coordinates and leads clinic staff meetings.
• Demonstrates effective verbal and written communication.
• Knowledge of legal issues in all aspects of operations and compliance.
• Must work effectively with medical providers, support staff and patients.
• Must have the ability to take initiative and to exercise independent judgement, decision-making and problem solving expertise.
• Understands and participates in LSCHC’s quality initiatives.
• Develops and implements staffing standards for clinic programs with effective and economical use of resources.
• Responsible for recruitment, hiring, supervision, privileging and performance of all support staff.
• Identifies and participates in special projects.

Minimum Qualifications:

• Bachelors Degree.
• Three to five years experience in management, preferably in a medical setting.

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

Lake Superior Community Health Center is seeking a Full-Time Registered Nurse.

The RN works within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

JOB QUALIFICATIONS AND CREDENTIALS

• Associates or Bachelors Degree in Nursing from an accredited School of Nursing.
• Registered nurse with a current license in Minnesota and Wisconsin.
• One to three years in ambulatory care.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Capable of independent nursing assessment decisions and nursing management in a primary care setting.
• Computer experience.
• Willing to work flexible hours, including evenings, as required by position.
• Current CPR certification or ability to become certified within six months from date of hire.

JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work efficiently and productively at all times.
• Ability to maintain an even temperament with patients and staff.
• Ability to prioritize and handle multiple tasks.
• Ability to work as a team member.
• Ability to use problem-solving and decision-making skills.
• Ability to use tact, collaboration, and diplomacy when working with others.
• Ability to understand and follow written and verbal instructions.

PRIMARY RESPONSIBILITIES

1. Serve as a positive, enthusiastic, professional and proactive team member of the clinical team.
2. Assure the provider workflow is protected through effective triage of issues which might impede efficiency.

3.Coordinate pre-visit planning for patients including review of routine labs, preventative services, immunizations, and acquiring supporting documentation from other providers.

4.Participate and coordinate as needed team huddles on a daily basis to discuss the daily schedule and anticipate needs for the day:

4.1 Identify patients on the schedule who may require more time or need a concurrent RN appointment to provide additional education outside of the provider appointment.

4.2 Assure all consents and needed equipment are readily available for procedures

4.3 Identify and mitigate unexpected staff shortages.

4.4 Review schedule for openings.

4.5 Identify patients on the schedule who have a history of frequent appointment no-shows.

4.6 Assure needed documentation is present such as controlled substance agreements, hospital follow-up, specialty, diagnostic or lab reports, etc.

5. Provide direct care to patients and assists health providers with clinical procedures consistent with protocols.

6.Assure patient flow is efficient, providers are on-time, and patients are redistributed as necessary in order to stay on-time.

7. Provide oversight and direction to the medical assistants.
8. Triage walk-in patients and schedule them based on acuity and provider availability.
9. Provide instruction and education to patients and their families.

10.Manage prescription refill requests for medications which are not controlled substances.

11.Triage telephone calls in order to determine patient’s health care needs and make a plan on how to best meet those needs. Assure call backs are made by the end of the work day.

12.Document all care and patient interactions, including phone calls, in the medical record according to policy.

13.Coordinate services for patients and families utilizing other health related agencies and resources; obtains referrals to other physicians and specialists.

14.Coordinate immunizations including determining patient vaccine needs, vaccine inventory/storage, record keeping/tracking, and changes in immunization recommendations.

15.Assist with the acquisition of medications and supplies, including indigent programs for medication acquisition.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

Lake Superior Community Health Center is seeking a Staff Physician.

The Staff Physician will Provide primary care for patients throughout the life span. Duties include diagnosis and treatment of acute and chronic health problems; serve as resource for fellow providers; work within interdisciplinary team.

Job Qualifications:

• MD or DO degree from an accredited medical school and licensure by the State Board of Medical Practice.
• Board certified or board eligible in primary care (Family Practice or Internal Medicine with co-specialty of Pediatrics).
• Current and valid license in Minnesota and Wisconsin.
• Experience in primary care.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Able to examine, diagnose, and treat clients of all ages independently.
• Trained in basic life support (CPR).

Licensure and Credentials:

• MD or DO
• Board certified
• Current and valid license

Functions and Responsibilities:

1.0 Perform history taking, physical examination, diagnosis and treatment planning; perform preventive care and guidance within prescribed guidelines.

2.0 Order, interpret and evaluate diagnostic tests to identify and treat clinical problems; makes referrals to specialists as necessary.

3.0 Assist with the coordination, review and management of individual patient care with nurse practitioners, physician assistants and other medical providers.

4.0 Assist with the development of clinical programs and clinical quality improvement activities.

5.0 Maintain proper documentation in EHR according to clinical guidelines and operational procedures.

6.0 Comply with organizational policies, procedures, standards of care and related laws and regulations, including HIPAA and OSHA regulations.

7.0 Miscellaneous Duties

7.1 Actively participate in staff meetings and in-services

7.2 Assist the Medical Director and other staff members as needed to cover vacations and sick leave

7.3 Participate in continuing medical education as required for licensure and skills maintenance.

7.4 Other duties as assigned

Job Type: Full-time

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

Download Application

This position will include both a Sign on Bonus of $500.

It will also include a Retention Bonus of $500 to be paid at 6 months of employment and an additional $500 to be paid at one year of employment.

The Medical Assistant works within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center. The medical Assistant (MA) will perform delegated clinical, clerical, and administrative duties within the supervising physician’s scope of practice consistent with the MAs education, training, and experience. Such duties shall not constitute the practice of medicine. The physician supervision shall be active and continuous, but shall not necessarily require the physical presence of the supervising physician at the time and place that the services are rendered.

PRIMARY RESPONSIBILITIES

• Serve as a positive, enthusiastic, professional, and proactive member of the Health Care Home team.
• Assist with pre-visit planning for patients including review of routine labs, preventative services, immunizations, and acquiring supporting documentation from other providers.
• Participate in team huddles on a daily basis to discuss the daily schedule and anticipate needs for the day.
• Provide direct care to patients and assist health providers with clinical procedures consistent with protocols.
• Assure patient flow is efficient, providers are on-time, and patients are redistributed as necessary in order to stay on-time.
• Look for gaps in care and send reminder letters (i.e. diabetic visits, annual physicals, immunizations, well child visits, and missed visits)
• Open exam rooms at beginning of the day and close at end of the day.
• Prepare patients for appointment:
• MDQ (mood disorder-bipolar)
• Beck Anxiety Inventory (anxiety)
• PDQ-II for children ages 6 and under (developmental assessment)
• Obtain urine specimen for patients with dysuria.
• Prepare patient and room:
• Diabetics – feet exposed and monofilament available
• Female pelvic exam – gowned and pelvic exam supplies available
• Annual physical – gowned
• Enter self-reported patient history forms into medical record.
• Perform EKGs as directed by the provider.
• Update medical record with completed preventative care (colonoscopy, mammogram, pap, immunizations).
• Manage patient referrals in conjunction with HIS Clerk, with primary function to assist patient in scheduling initial appointment.
• Discharge patients.

JOB QUALIFICATIONS AND CREDENTIALS

• Graduate of an accredited medical assisting program; current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential preferred.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Computer experience.
• Familiarity with general office equipment.
• Willing to work flexible hours, including evenings, as required by position.

Job Type: Part-time

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is seeking an IT Coordinator.

The IT Coordinator will perform duties necessary to support LSCHC’s local (non-network) information systems including desktop support, hardware support, phone system support, AV, fax and copiers, vendor support, user set up (in tandem with the network provider), software licensing, inventory management, ordering and other duties applicable to the local (non-network) aspects of IT. The Coordinator is also a liaison with the Breakwater Network, the Health Care Controlled Network of which LSCHC is a member, and with the Network’s hosted network provider. The IT Coordinator may lead and/or participate in team projects and company initiatives including, for example, the set-up of equipment for new sites.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Perform daily Help Desk functions related to the local (non-network) issues.
• Work in coordination with the Breakwater Network hosted network provider to identify and resolve local issues.
• Provide technical support for internal clients and staff via phone, email, or live demonstration.
• Assist the network provider in troubleshooting downtime system issues with business applications.
• Install, configure, and support wired network routers, wireless network routers, switches, battery backups.
• Install, configure, and support Windows desktops, laptops and related hardware including but not limited to tablets, scanners, copiers, hot spot devices, and cellular devices.
• Coordinate phone issues in conjunction with LSCHC’s telephone provider(s).
• Coordinate connectivity issues in conjunction with LSCHC’s fiber provider(s).
• Manage data closets, patching facilities, and drops.
• Provide vendor support and facilitate issue resolution when onsite support is required.
• Keep an accurate and up to date inventory of IT assets.
• Work in coordination with the Director of Finance, who oversees the IT budget, to procure new desktops, laptops and peripherals, along with copiers, printers and other data related equipment Assist in developing project plans, goals, and budgets for IT projects.
• Assist in planning for future IT needs with the Director of Finance and vendors.
• Recommend, schedule and perform hardware improvements, upgrades, patches, reconfigurations and/or purchases.
• Physical presence at the workplace(s) is an essential function of the job.
• Serves as the information security officer for LSCHC and conducts quarterly and annual HIPAA Privacy and Security Risk analysis to identify and mitigate potential risks.
• Works with Director of Finance to ensure that IT-related P&Ps are reviewed/updated annually.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Demonstrates attention to detail.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is seeking a Medical Coder/Biller.

This position will assist with the coding, analyzing and abstracting of all medical encounters. Coding is performed in a timely manner utilizing ICD, CPT and HCPC coding guidelines and in accordance with known laws and regulations associated with medical coding. Assist with outside clinics/hospitals/patients with billing questions. Assist with monthly insurance verification. Prepare and send medical insurance claims. Assist Medical Biller with rejections and other claim issues. Backup the medical biller.

Job Qualifications:

• Possession of a high school diploma or GED certificate
• Medical terminology, coding, insurance AA degree or coding certification. Ex: AAPC’s CPC.
• Minimum of verifiable two years coding experience in a primary care clinic

Job Knowledge, Skills and Abilities:

• Human anatomy and physiology and its interaction with medical terminology;
• ICD, CPT and HCPC coding principals necessary to code for family practice;
• Understanding of HIPAA rules and regulations and the necessity to maintain confidentiality.
• Skills to use independent judgment while assisting in the coding process and awareness to interact in a proactive and positive way with providers.
• Skills necessary to use the phone and provide excellent customer service while communicating with others;
• Skills in using ten key and computer
• Ability to handle multiple concurrent tasks and maintain orderliness and priority to those being resolved;
• Ability to train others in essential duties and responsibilities.
• Understanding the billing cycle from entry through payment.

Functions and Responsibilities:

1.0 Review medical encounters coded by providers for accuracy and completeness prior to approving the encounter for billing.

2.0 Interact directly with office personnel and/or providers for clarification of documentation needed for coding and billing. Develop methodology to track coding discrepancies for feedback.

3.0 Interact with office personnel and/or providers to ensure all encounters and supporting documentation are collected and processed by billing department within established time frames.

4.0 Create and submit electronic and paper insurance claims using computerized practice management system, ensuring that claims are submitted accurately and within timely filing requirements specific    to each insurer.

5.0 Review rejected claims and resubmit with corrections as needed.

6.0 Assist the medical support staff in obtaining insurance pre-authorization when required in advance of performing the procedure.

7.0 Assure that established policies, procedures, objectives, HIPAA, Compliance Plan and state and federal rules and laws are understood and followed.

8.0 Attend Compliance Committee, QI, and Staff Meetings.

9.0 Assist outside clinics/hospitals with billing questions, etc.

10.0 Acquire and maintain BH and AODA Prior Authorizations.

11.0 Assist with 304B Insurance and Vaccine Audits (insurance and billing part)

12.0 Assist with patient billing inquiries, payments and payment plans as needed.

13.0 Run reports as needed to complete daily, weekly and EOM billing/coding tasks.

14.0 Processing Sliding Fee Applications as needed.

15.0 Train appropriate personal on billing system.

16.0 Assisting Manager/Supervisor with special projects as requested.

17.0 Regular, punctual attendance is an essential function of the job.

18.0 Perform other related duties as assigned, requested, or required.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is currently seeking a Director of Outpatient Substance Abuse.

This position provides primary administrative and clinical supervision to a mutli-disciplinary team of substance abuse counselors and technicians. Works cooperatively with the behavioral health clinic manager, medical providers and counselors, and support staff to ensure that the outpatient behavioral substance abuse program meets quality, service, financial and other established expectations. Works with the Manager of Credentialing and Billing, the HR Manager and others to ensure that all OP SA staff are appropriately credentialed, trained and licensed. Ensure that the program meets all certification and licensing standards as well as HRSA program requirements and contractual requirements. Provide subatance abuse services and interventions to targeted clients and consultation to medical providers and related care team members utilizing an integrated behavioral health model. Works with the CEO and Director of QI, Compliance and Risk to fully implement the risk management and QI plans and participate in quality and risk management-related activities.

The Director is a licensed mental health professional who also provides direct services approximately 50% of his or her time.

Licensure, Credentials, and Qualifications:

• Licensed mental health professional (LCSW, LMFT, LPC) or Clinical Substance Abuse Counselor
• Be eligible for Independent Clinical Supervisor or Clinical Supervisor-in-Training credentials in WI. Holding a Independent Clinical Supervisor credential in the state of Wisconsin preferred.
• Able to meet all required credentialing and privileging requirements.
• Meet all requirements for FTCA coverage.
• Two years of experience in a community mental health or comparable setting, developing and implementing budgets, developing and supervising programs, supervising staff, and developing and implementing grant funded and fee for service programs.

Job Knowledge, Skills and Abilities:

Clinician Duties

• Ability to work with interdisciplinary team.
• Ability to provide service to persons of all economic levels and cultural backgrounds in sensitive, non-judgmental way.
• Ability to evaluate, assess, and counsel clients independently.
• Ability to provide substance use and behavioral health interventions.

Program Director Duties:

• Ability to work with HR to hire, orient and train new program clinical staff.
• Ability to obtain and maintain knowledge of practiced standards, HRSA program requirements, contractual obligations, certification requirements, funder requirements ad any other applicable requirements, and ensure that program processes and staff meet these requirements as applicable
• Ability to work with the clinic manager to ensure that productivity standards and other financial benchmarks are met
• Ability to work with the clinic manager to develop and manage the program related budget
• Ability to represent LSCHC in the community in a positive and professional manner
• Ability to obtain and maintain knowledge of all clinical and program ethical requirements and to ensure that all program staff maintain them as well
• Excellent oral and written communication skills.
• Ability to respond to multiple demands and prioritize.

Functions and Responsibilities:

1. Leadership Duties

1.1. Ensure the program is appropriately staffed and work with HR to hire, train and orient clinicians and counselors

1.2. Work cooperatively with the clinic manager to oversee program operations to ensure the program meets certification, licensing, HRSA, financial and operational goals and requirements.

1.3. Provide clinical supervision to substance abuse team members as required by state and/or federal law or as considered best practice

1.4. Represent LSCHC in the community for substance abuse related program discussions

1.5. Recommend program changes as necessary to fully integrate services across services lines and work cooperatively with other providers and with all clinicians to achieve integration goals.

1.6. Work cooperatively with the Director of QI, Compliance and Risk to ensure that QI goals are met, compliance matters are addressed and that work associated with the outpatient substance abuse team is fully integrated into the organization’s risk management program.

1.7. Work with clinicians and counselors to ensure their work meets productivity and quality guidelines and benchmarks.

2.0 Clinical Duties

2.1 Provide on-site crisis triage and intervention as needed

2.2 Provide clinical consultation to medical providers and related team members on substance abuse, case management, motivational interviewing and related issues

2.3 Provide substance abuse assessment and treatment, including needed referrals and follow-up care

2.4 Maintain proper documentation in EHR according to clinical guidelines and operational procedures

2.5 Comply with organizational policies, procedures, standards of care and related laws and regulations, including HIPAA and OSHA regulations

Job Type: Full-time

WHAT WE OFFER:

• Competitive salary
• 403(b) plan with a 50% employer match on up to an employee 12% contribution
• Medical, dental and vision
• Short term disability, long term disability, and a life insurance policy paid in full by the organization
• Paid time off in the amount of 160hours per year
• Continuing education dollars and days off
• Paid holidays
• Ability to qualify for National Health Service Corp loan repayment or scholarship fulfillment.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is currently seeking a Training Coordinator.

The training Coordinator functions as a teacher, informer, and coach on topics ranging from teamwork to technical skills.. The training coordinator oversees developing training programs for all LSCHC Departments and trains employees to improve the performance of the clinics.

Job Qualifications and Credentials:

• High school diploma, Associate degree preferred
• Must have EHR knowledge of Medical, Dental, and Behavior Health
• Familiarity of workflow for Medical, Dental, and Behavior Health departments
• Strong communication skills
• Knowledge of general office equipment
• Willing to work flexible hours, including evenings, as required by position

Functions and Responsibilities:

1.0 Conducts computer training needs assessment by collecting information pertaining to work procedures, workflow, and reports; understanding job-specific functions and tasks for all current employees within the clinic

2.0 Trainer will meet with all new employees until the trainer feels the employee is sufficiently trained to perform job duties

3.0 Designs computer training manuals/procedures by identifying and describing information needs; submitting initial versions for review by managers

4.0 Maintains safe and healthy training environment by following organization standards and legal regulations

5.0 Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes to improve the performance

6.0 Maintains quality service by establishing and enforcing organization standards

7.0 Evaluates training by evaluating effectiveness of training to specific job applications

8.0 Maintains technical knowledge by attending educational workshops and reviewing publications

9.0 Contributes to team effort by accomplishing related results as needed

10.0 Can float into most positions in the clinic to help cover if there is no training happening

11.0 Builds rapport with trainees and encourages them to develop trust in one another so they can rely on each other

12.0 Training Coordinator will communicate with mangers to identify training needs and mapping our developments plans for teams and individuals

13.0 Other duties as assigned

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is seeking an Integrated Care Coordinator. 

The Integrated Care Coordinator will support LSCHC’s patients by providing full, interdepartmental, and coordinated care. The Integrated Care Coordinator will provide non-clinical services that aim to increase access to health care and improve health outcomes.  The Coordinator’s role in providing integrated care is to  help identify services that patients need, set up appropriate appointments within the clinic, thus providing ease of access to all services that  Lake Superior Community Health Center offers to the community.  Overall clinic health care integration to support each patient’s individual health care needs is paramount in this position.

Primary Responsibilities:

• Meet with new and existing patients to gather information and assess each individual patient’s need for services provided by LSCHC
• Provide a warm, interactive, and inviting experience for new and existing patients
• Provide a robust “welcome” to new patients, including, but not limited to, discussion of all LSCHC services, patient brochures, contact information, and other clinic items
• Set up appropriate referrals with other LSCHC departments, including scheduling these appointments.
• Follow-up with patients to ensure they arrive and are greeted in a warm, friendly environment for subsequent first-time appointments.
• Work closely with other LSCHC staff to ensure that patient’s needs are met
• Evaluate appropriateness of sliding fee scale for patients
• Be familiar with HIPAA and LSCHC policies to ensure that they are followed
• Track patient data and provide appropriate reports to Medical Clinic Manager
• Act as the liaison between all departments
• Generate reports out of EHR to identify patients who need follow up services
• Perform a minimum of 6 “outreach” events each year in areas of our community where there is a demonstrated need for services (ie: outreach at the DTA, colleges, homeless shelters)
• Maintain complete and accurate patient records in the EHR
• Other duties as assigned

Qualifications:

•  Associates degree in health care related field
• 2-3 years health care experience preferred
• Ability to work both independently and collaboratively as an effective member of a health care team
• Proven strong interpersonal skills, oral communication, and written communication

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is seeking a Credentialing and Compliatric Coordinator.  

Job Summary:

Ensure that all clinical providers’ and clinical support staff members’ initial and subsequent credentialing and privileging is completed accurately and timely, as applicable, and that all records are maintained in a manner that complies with requirements established by the Health Resources & Services Administration.  This includes organizing, maintaining and verifying all aspects of the process including coordinating with outside vendors, insurance companies, new hires, and other LSCHC employees.  Maintain all files digitally and/or in paper as may be required.  Track the expiration of certifications, credentialing and privileging and ensure subsequent work is done timely so there are no gaps in credentialing or privileging.

Responsible for full implementation of Compliatric including user training, database management and program set up, auditing and integrity management to ensure that Compliatric is being effectively and accurately used to manage policies and procedures, incidents, employee training, contracts, HRSA site visit documentation, credentialing and privileging, employee communication, peer review, projects and workplans, minutes and other documents maintained in the database.

Job Qualifications:

• High school graduate (or G.E.D.) required; college degree preferred
• Previous experience with databases preferred
• One-three years of office experience
• Training in Microsoft Office including Word, Access and Excel; skilled in data entry
• Ability to communicate information to others through in person communications (training) and in writin

Job Knowledge, Skills and Abilities:

• Highly developed organizational skills
• High level of attention to detail
• Ability to manage workload to ensure that internal and external deadlines are met
• Ability to evaluate, improve and streamline processes
• Ability to exercise initiative and judgment
• Ability to make decisions and work well under pressure of multiple demands and deadlines
• Ability to assume full responsibility for tasks and to complete them by established deadlines without direct supervision
• Ability to prioritize and coordinate multi-tasks and assignments
• Advanced knowledge of office skills, including:
  • Excellent oral and written communication skills
  • Accurate grammar, spelling and punctuation skills
  • Proficient PC skills – Microsoft word, Access, excel, PowerPoint and Outlook

Ability to establish and maintain positive relationships with colleagues, vendors and others

Licensure and Credentials:

• NA

Functions and Responsibilities:

• Responsible for the credentialing process
  • Process initial credentialing and re-credentialing applications by working with the applicant/new hire, other LSCHC employees, external vendors and insurance companies so that paperwork is submitted accurately and timely
  • Screen applications and supporting documentation to ensure it is accurate and submitted correctly
  • Collect information from the National Practitioner Data Bank, the applicant and other sources as may be required
  • Identify any discrepancies in information and conduct follow up as may be required to resolve
  • Ensure that applications are submitted to the Clinical Director and others as may be required for review, approval and signature.
  • Coordinate credentialing with all insurers and health plan providers, including Medicare and Medicaid, to ensure that providers can bill upon hire or shortly thereafter and to ensure no gaps, or minimal gaps, in time between hire and billing capacity
  • Ensure that all files meet internal standards and requirements set froth by HRSA in the HRSA Compliance Manual
  • Periodically review the Credentialing and Privileging Policy and Procedures and make any changes that may be required by HRSA or to reflect changes in internal processes
  • Response to all inquires regarding credentialing and privileging
  • Ensure that the credentialing and privileging processes meet all federal and state processes including those established by HRSA and any additional requirements set forth in LSCHC policies and procedures

• Oversee the implementation, use and training related to full implementation of Compliatric for management of agreements, incidents, credentialing and privileging, peer review, employee training, contracts, minutes, projects and
  • Complete training as necessary to become a super user/power knowledge user for all modules within Compliatric.
  • Manage the user status for all existing and new employees, ensuring that users are deleted as employees leave and that new employees are added upon hire.
  • Provide extensive training to all module owners and develop full implementation plans.
  • Ensure that data already in the system is accurate and corrected as necessary.
  • Provide training for new employees and in-depth training for new leadership team members
  • Input all new data
  • Conduct periodic audits of the data to maintain integrity
  • Maintain back up processes and systems to ensure the information is available should we migrate away from the program

• Miscellaneous Duties
  • Provide back up assistance to the Executive Assistant
  • Provide occasional, emergency back up to the front desk at 34^th street
  • Maintain the confidentiality of all confidential information
  • Other duties as assigned
  • Ability to travel between sites as required by the organization

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center now hiring for a Full Time Dental Assistant. The dental assistant assists the dentist during examination and treatment of patients. The dental assistant is responsible for patient preparation, sterilization and disinfection of instruments, instrument tray set up, and preparation of dental materials.

Dental Assistant Job Qualifications:

• Completion of an accredited Dental Assistant program preferred
• Possession of a high school diploma or GED certificate
• Effective oral and written communication skills
• One year of Dental Assisting Experience

Dental Assistant Job Knowledge, Skills and Abilities:

• Knowledge of dental assisting techniques and procedures preferred
• Knowledge of routine office practices
• Ability to sterilize and care for instruments and equipment
• Ability to chart mouth and teeth preferred
• Ability to alleviate patient’s anxieties and promote trust and confidence
• Computer and Microsoft Office software knowledge

Dental Assistant Lincensure and Credentials:

• Current CPR (BLS) preferred

Job Type: Full-time

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center now hiring for a Full Time Licensed Dental Assistant. The dental assistant assists the dentist during examination and treatment of patients. The dental assistant is responsible for patient preparation, sterilization and disinfection of instruments, instrument tray set up, and preparation of dental materials.

Job Qualifications:

• Completion of an accredited Dental Assistant program
• Possession of a high school diploma or GED certificate
• Effective oral and written communication skills

Job Knowledge, Skills and Abilities:

• Knowledge of dental assisting techniques and procedures
• Knowledge of routine office practices
• Ability to sterilize and care for instruments and equipment
• Ability to chart mouth and teeth
• Ability to alleviate patient’s anxieties and promote trust and confidence
• Computer and Microsoft Office software knowledge

Licensure and Credentials:

• Active Registered Dental Assistant License
• Current CPR (BLS) required

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is currently seeking a Chiropractic Receptionist. This position will begin In January of 2020.

Job Summary:

The Chiropractic Receptionist will greet et all patients and their representatives and obtains all pertinent information needed to complete the intake record.  Reviews and verifies all third party payer information by making contact with payers or verify information through on-line verification tools regarding coverage and benefits.  Posts dental charges and payments.

Job Qualifications:

• High school graduate or GED
• Experience in healthcare business operations, preferred
• Experience with insurance verification, billing and/or processing payor information, preferred

Job Knowledge, Skills and Abilities:

• Computer and Microsoft Office software knowledge
• High level of customer services skills, tact and diplomacy
• Knowledge of healthcare and dental practices
• Excellent oral and written communication skills
• Strong ability to organize and prioritize work
• Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
• Ability to work under stressful conditions

Functions and Responsibilities:

 1.0   Responsible for Opening

2.0   Responsible for scheduling patient appointments.

3.0   Obtain all pertinent clients intake information

4.0   Verify all third-party payer information.

5.0    Responds to incoming customer calls

6.0 Clerical responsibilities

6.1      Reminds clients of appointment by calling the day before the appointment

6.2      Scans forms into Centricity

6.3      Ensures demographic information is up-to-date and accurate

6.4      Make sure Spelling, Addresses and DOB are correct

6.5      Verify insurance prior to treatment and update chart

6.6      Faxes prescriptions to pharmacy as directed by dentist

6.7      Performs Release of Information duties

6.8     Maintains patient waiting list

7.0          Client billing and collections

7.1      Collect client co-payment

7.2      Post charges into billing system after encounter

7.3      Post payments into accounts receivable upon receipt

7.4      Daily reconciles Day Sheet

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is currently seeking a Chiropractic Assistant. This position will begin In January of 2020.

SUMMARY

The Chiropractic Assistant works within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.  The Chiropractic Assistant (CA) will perform delegated clinical and clerical duties within the supervising chiropractor’s scope of practice.  The chiropractor supervision shall be active and continuous, but shall not necessarily require the physical presence of the supervising chiropractor at the time and place that the services are rendered.

JOB QUALIFICATIONS AND CREDENTIALS

• High School Graduate or equivalent
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Computer experience.
• Familiarity with general office equipment.
• Willing to work flexible hours, including evenings, as required by position.

JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work efficiently and productively at all times.
• Ability to maintain a cordial relationship with patients and staff.
• Ability to prioritize and handle multiple tasks.
• Ability to work as a team member.
• Ability to use problem-solving and decision-making skills.
• Ability to use tact, collaboration, and diplomacy when working with others.
• Ability to understand and follow written and verbal instructions.

PRIMARY RESPONSIBILITIES

1. Serve as a positive, enthusiastic, professional, and proactive member of the LSCHC team.
2. Assist with pre-visit planning for patients including review of routine x-rays, preventative services, and acquiring supporting documentation from other providers.
3. Assure all consents and needed equipment are readily available for procedures.
4. Assure needed documentation is present such as requested by the chiropractor.
5. Provide direct care to patients and assist chiropractor with clinical procedures consistent with protocols.
6. Assure patient flow is efficient and patients are redistributed as necessary in order to stay on-time.
7. Open exam & treatment rooms at beginning of the day and close at end of the day.
8. Prepare patients for appointment:

• Assist patient to an exam room.
• Capture chief complaint.
• Obtain and document any pre-procedure information as needed.

9. Discharge patients.
10. Maintain radiography equipment according to policy and procedure.
11. Assure regular inspections of radiography equipment as directed by manufacturer.
12. Keep current certification in CPR and radiology (as deemed by State of MN).

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is seeking a LPN for our Duluth Clinic.

This position will include a Sign-On Bonus of $500.

It will also include a Retention Bonus of $500 to be paid at 6 months of employment and an additional $500 to be paid at one year of employment.

Some of the Responsibilities include but are not limited to:

• Serve as a positive, enthusiastic, professional and proactive leader who supports the clinical team.
• Assist with patient phone calls and patient triage using LSCHC protocols.
• Monitor the workflow of unlicensed assistive personnel such as medical assistants.
• Assist with the acquisition of medications and supplies, including coordinating the acquisition of pharmaceutical assistance program medications and pharmaceutical sample medications.
• Assure the provider workflow is protected through effective triage of issues which might impede efficiency.
• Assure patient flow is efficient, providers are on-time, and patients are redistributed as necessary in order to stay on-time.
• Provide direct care to patients and assist health providers with clinical procedures consistent with protocols. This job description encompasses all tasks within the medical assistant job description.
• Assist in the development and revisions of patient care plans, including determining appropriate interventions.
• Coordinate services for patients and families utilizing other health-related agencies and community resources.
• Provide basic health care instruction for patients and reinforce teaching provided by an RN, physician, nurse practitioner, or physician assistant.
• Manage prescription refill requests for medications which are not controlled substances.
• Coordinate immunizations including determining patient vaccine needs, vaccine inventory/storage, record keeping/tracking, and changes in immunization recommendations.

Qualifications Include:

• Completion of a LPN program from an accredited School of Nursing.
• LPN with a current license in Minnesota and Wisconsin.
• One to three years in ambulatory care.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Capable of a focused nursing assessment in a primary care setting.
• Computer experience.
• Willing to work flexible hours, including evenings, as required by position.
• Current CPR certification or ability to become certified within six months from date of hire

Job Type: Full-time

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is seeking a Full-Time Medical Assistant.

This position will include  a Sign-On Bonus of $500.

It will also include a Retention Bonus of $500 to be paid at 6 months of employment and an additional $500 to be paid at one year of employment.

The Medical Assistant works within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center. The medical Assistant (MA) will perform delegated clinical, clerical, and administrative duties within the supervising physician’s scope of practice consistent with the MAs education, training, and experience. Such duties shall not constitute the practice of medicine. The physician supervision shall be active and continuous, but shall not necessarily require the physical presence of the supervising physician at the time and place that the services are rendered.

PRIMARY RESPONSIBILITIES

• Serve as a positive, enthusiastic, professional, and proactive member of the Health Care Home team.
• Assist with pre-visit planning for patients including review of routine labs, preventative services, immunizations, and acquiring supporting documentation from other providers.
• Participate in team huddles on a daily basis to discuss the daily schedule and anticipate needs for the day.
• Provide direct care to patients and assist health providers with clinical procedures consistent with protocols.
• Assure patient flow is efficient, providers are on-time, and patients are redistributed as necessary in order to stay on-time.
• Look for gaps in care and send reminder letters (i.e. diabetic visits, annual physicals, immunizations, well child visits, and missed visits)
• Open exam rooms at beginning of the day and close at end of the day.
• Prepare patients for appointment:
• MDQ (mood disorder-bipolar)
• Beck Anxiety Inventory (anxiety)
• PDQ-II for children ages 6 and under (developmental assessment)
• Obtain urine specimen for patients with dysuria.
• Prepare patient and room:
• Diabetics – feet exposed and monofilament available
• Female pelvic exam – gowned and pelvic exam supplies available
• Annual physical – gowned
• Enter self-reported patient history forms into medical record.
• Perform EKGs as directed by the provider.
• Update medical record with completed preventative care (colonoscopy, mammogram, pap, immunizations).
• Manage patient referrals in conjunction with HIS Clerk, with primary function to assist patient in scheduling initial appointment.
• Discharge patients.

JOB QUALIFICATIONS AND CREDENTIALS

• Graduate of an accredited medical assisting program; current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential preferred.
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Computer experience.
• Familiarity with general office equipment.
• Willing to work flexible hours, including evenings, as required by position.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is now seeking a Full-Time Mental Health Therapist for our Superior Clinic.

The Mental Health Therapist will

Provide mental health services and interventions to targeted clients of all ages and consultation to medical providers and related care team members utilizing an integrated behavioral health model. This position is specifically for a child therapist ages 5 and up. Experience with children ages 0-5 a plus.

Job Qualifications:

• Masters Degree in Social Work, Counseling or related field

Job Knowledge, Skills and Abilities:

• Ability to work with interdisciplinary team.
• Ability to provide service to persons of all economic levels and cultural backgrounds in sensitive, non-judgmental way.
• Ability to evaluate, diagnose, and counsel clients independently.
• Ability to provide brief, solution-focused behavioral health interventions.
• Excellent oral and written communication skills.
• Ability to respond to multiple demands and prioritize.
• See patients of all ages however specific age groups include elementary age children and some school-based work.

Licensure and Credentials:

• Licensure appropriate to field of study. Eligible for licensure in MN and WI.

Functions and Responsibilities:

• Coordinate, co-manage individual patient care, including consistent and expedited feedback to primary care provider
• Provide on-site crisis triage and intervention as needed
• Provide behavioral health care for LSCHC patients, including assessments and intervention geared toward positive behavioral change
• Provide clinical consultation to medical providers and related team members on behavioral health issues
• Provide behavioral health assessment, diagnosis, and treatment, including needed referrals and follow-up care
• Maintain proper documentation in EHR according to clinical guidelines and operational procedures
• Comply with organizational policies, procedures, standards of care and related laws and regulations, including HIPAA and OSHA regulations
• See patients of all ages however specific age groups include elementary age children and some school-based work. Experience with ages 0-5 a plus.

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center (LSCHC) is seeking an AODA Counselor to work in our Outpatient Recovery Program. At LSCHC, we are dedicated to serving the health needs of low income and underserved communities.

This is a full time position in our Superior, WI location.

If you enjoy working in a multi-disciplinary setting, are credentialed to work with substance abuse clients, comfortable working with clients 1-1 and in groups, we encourage you to apply.

Duties include

• screening,
• assessment
• individual & group counseling
• crisis intervention
• treatment planning
• education/prevention
• community referral
• aftercare planning and ongoing evaluation of effectiveness.
• Some evening hours are required.

Qualifications include

• SAC, CSAC, or LADC, and one year of experience in the field.
• Experience working with MAT & co-occurring disorders is desired.

Join our team with locations in Superior, WI and Duluth, MN. Our mission is to improve access to quality health care for all. We offer excellent wages and a comprehensive benefit plan. Qualified applicants may be eligible for loan repayment program.

Lake Superior Community Health Center is an equal opportunity employer.

Job Type: Full-time

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is seeking Dental Health Therapists. The Dental Therapist works within the dental care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

Job Qualifications:

• Licensed by the MN Board of Dentistry to practice as a Dental Therapist.
• Bachelors or Masters Degree from a board approved or accredited dental therapy education program.
• Written collaborative management agreement with a Minnesota-licensed dentist who supervises no more than five dental therapists or advanced dental therapists.
• Able to provide dental care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds.
• Computer experience.
• Willing to work flexible hours, including evenings, as required by position.
• Current CPR certification or ability to become certified within six months from date of hire.

Functions and Responsibilities:

• Performs dental services as follows within the parameters of the collaborative management agreement under general supervision.  General supervision means the supervision of tasks or procedures that do not require the presence of the dentist in the office or on the premises at the time the tasks or procedures are being performed but require the tasks be performed with the prior knowledge and consent of the dentist.
• Performs dental services as follows with the parameters of the collaborative management agreement under indirect supervision. "Indirect supervision" means the dentist is in the office, authorizes the procedures, and remains in the office while the procedures are being performed by the allied dental personnel.
• Dispense and administer the following drugs within the parameters of the collaborative practice agreement and within the scope of the practice of the dental therapist:  analgesics (excluding narcotic drugs), anti-inflammatories, and antibiotics.

More information here: https://lschc.org/wp-content/uploads/2019/07/Dental-Therapist.pdf

Lake Superior Community Health Center complies with applicable federal civil rights laws, and does not discriminate on the basis of race, color, national origin, age, disabilities, sex, sexual orientation, or gender identity.

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Lake Superior Community Health Center is seeking a Staff Dentist for sites in Superior, WI and Duluth, Carlton, and McGregor, MN. At LSCHC, we are dedicated to serving the health needs of low income and under served communities.

Part Time and Full Time positions available

Staff Dentist Qualifications:

• Experienced professional with strong interpersonal skills
• Ability to foster a positive team environment
• Have a DDS/DMD degree.
• Current and unrestricted MN and WI license & DEA required.

Join our team with locations in Superior, WI and Duluth, MN . Our mission is to improve access to quality health care for all. We offer excellent wages and a comprehensive benefit plan. Qualified dentists may be eligible for loan repayment programs.

Lake Superior Community Health Center is an equal opportunity employer.

Job Type: Part-Time, .75 FTE, Full-Time

Job Type: Part-time, Full-Time

Job Types: Full-time, Part-time

For more information on Full Time Staff Dentist position:  

https://lschc.org/wp-content/uploads/2019/07/FT-Dentist.pdf

For more information on Casual to Part Time Staff Dentist position: https://lschc.org/wp-content/uploads/2019/07/Dentist-Casual.PT_.pdf

For more information on Dental Therapist position: 

https://lschc.org/wp-content/uploads/2019/07/Dental-Therapist.pdf

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Please visit www.lschc.org to fill out a LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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