Employment Opportunities

Lake Superior Community Health Center is seeking a dental receptionist for Duluth, MN. The Lab Medical Assistant works within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

The dental receptionist greets clients of all ages and/or their representatives and obtains all pertinent information needed to complete a patients intake record. Answers incoming phone calls from patients. Collects all necessary paperwork needed to complete patients’ registration including verifying insurances, collecting nominal fees and copays, scheduling patient appointments, helping with other patient inquiries. Work closely with the dental team to keep schedules full and keep the flow of the daily schedule.

• Pay range $14.00-$16.94

Job Qualifications:

• High school graduate or GED
• Call center or phone etiquette experience
• Experience in working in a dental office setting, preferred
• Experience with insurance verification, billing and/or processing payor

Job Knowledge, Skills and Abilities:

• Computer and Microsoft Office software knowledge
• High level of customer services skills, tact and diplomacy
• Knowledge of healthcare and dental practices
• Excellent oral and written communication skills
• Strong ability to organize and prioritize work
• Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
• Ability to work under stressful conditions

Responsibilities:

• Obtain all pertinent clients intake information
  • Greet clients of all ages and obtains all pertinent information to ensure accurate capture of data for billing and reporting purposes
  • Explains all forms requiring completion to the client or their representative
  • Schedules client appointments according to department procedure
• Verifies all third-party payer information
  • Identifies client’s insurance company or managed care plan and benefit eligibility
  • Provides insurance company with required information
  • Ensures clients are eligible for services prior to treatment
  • Responds to incoming customer calls
  • Answers questions and/or refers calls to appropriate staff
  • Take messages, when appropriate
  • Schedules appointments according to procedure
  • Make outgoing phone calls to patients as needed
• Clerical responsibilities
  • Scanning all documents into the system needed for patient care
  • Ensures demographic information is up-to-date and accurate
  • Verify insurance prior to treatment and update chart
  • Faxes prescriptions to pharmacy as directed by dentist
  • Help patients fill out Release of Information (ROIs)
• Client billing and collections
  • Collect client co-payment or nominal fee at beginning of appointments
  • Work with billing department for any financial agreements patients may have
• Participates with the dental team to make sure patients are seen efficiently and in a timely manner
• Miscellaneous Duties
  • Responsible for personal compliance with LSCHC
  • Maintains patient confidentiality
  • Other duties as assigned
• Communicates with all other staff members

Typical Working Conditions:

• Prolonged periods of sitting
• Frequent bending and squatting
• Extensive keyboarding and phone reception
• Work under stressful conditions may be required

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Lake Superior Community Health Center is seeking a medical clinic manager. The medical clinic manager plans and coordinates day-to-day medical clinic operations to ensure effective care and service and efficient patient flow. Responsible for supervising and maintaining medical operating support systems including goal setting, planning, policy and procedure development, quality assurance and improvement, and supervision and competency of front desk staff, medical assistants, LPNs, and RNs.  Responsible for human resources management to achieve successful operations and positive employee relations.

• Pay range: $58,000-$70,180

Job Qualifications:

• Knowledge of management practices
• Financial/budgeting background

Knowledge, Skills, and Abilities:

• General knowledge of medical care practices
• Knowledge of quality improvement tools and methods
• Ability to perform critical thinking and utilize complex problem-solving skills
• Ability to stay calm and focused in an environment of multiple demands and use good judgment in emergency situations
• Strong oral and written communication skills and organizational skills
• Ability to build effective working relationships and use tact, discretion, and diplomacy when working with others
• Ability to adapt to changing environment
• Advanced computer skills, use of Microsoft office products and practice management software
• Understanding of KPIs, PDSAs, time studies, and efficiency models
• Ability to respond to variances in budget

Primary Responsibilities:

• Manage patient waiting lists, while keeping accurate and efficient patient scheduling to achieve high levels of practice productivity.

• Monitor and manage electronic patient and provider scheduling system.
• Coordinate and attend staff meetings as necessary.
• Maintain Medical Clinic policies and procedures.
• Account for customer relations and patient satisfaction.
• Manages patient schedule and assures adequate coverage during all hours of operation.
• Work closely with billing staff to assure timely and accurate submission of claims and prior authorization requests.
• Monitor purchases in accordance with purchase order system.
• Verify and approve outside lab invoices and verify prices and receipt of supply or maintenance and service invoices and approve for payment.
• Collaborate with Medical / Primary Care Director to establish and improve clinical workflows, departmental KPIs, develop the yearly budget, and address variances to financial, quality, and organizational KPIs.
• Provide for day-to-day operations of the medical clinic.
• Conduct departmental audits/productivity and provide feedback to staff
• Ensure adequate staff scheduling and coverage and time recording.
• Assess or assign the triage of patients who either call or walk in for appropriateness for treatment.
• Ensure the verification of patient insurance coverage and collection of all required data, including demographic, insurance, no show, etc.
• Ensure prior authorizations are approved prior to client appointment.
• Participate in the hiring of employees.
• Perform annual employee evaluations by assessing competency and job performance.
• Provide ongoing staff development including orientations, training and/or continuing education consistent with LSCHC needs, goals and objectives.
• Conduct employee disciplinary procedures with appropriate documentation according to established HR practices.
• Serve as a role model for all employees through adherence to and positive support of all LSCHC policies, programs, and activities.

Secondary Responsibilities:

• Responsible for personal compliance with LSCHC policies and procedures
• Maintains client confidentiality
• Monitor department purchases
• Verify and approve invoices
• Other duties as assigned

Supervision Received:

• Independent decision-making within areas of responsibility and organizational policy.
• Consult with Director of Operations/administrative team members as necessary.

Supervision Provided:

• Directly supervises medical receptionists, medical assistants, licensed practical nurses, registered nurses and lab staff.
• Indirectly supervises Nurse Practitioners, Physician Assistants, and Physicians.

Infection Control and Safety Program Responsibility:

• Ensure staff understand and are compliant with Standard Precautions and Employee Right to Know.

Typical Working Conditions:

• Must be able to integrate leadership and oversight responsibilities with daily operations.
• Travel between sites and as otherwise required by the organization.
• May include evenings and/or weekend work.

Education/licensure/registration:

• Minimum of a one-year degree in health related field or health information management; bachelor’s degree preferred.

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Lake Superior Community Health Center is seeking a dental HIS/Prior Authorization Clerk. The dental admin HIS/Prior Authorization Clerk provides day-to-day operational assistance to the dental department serving the underserved population in the Twin Ports region. Responsibilities include health information duties, administrative support, front desk coverage and other duties as assigned.

• Pay range: $16.00- $19.36

Job Qualifications:

• Possession of a high school diploma or GED certificate
• Effective oral and written communication skills
• Knowledge of infection control and OSHA protocols
• Computer and Microsoft Office software knowledge
• Knowledge of HIPAA and privacy practices
• Experience in dental office, preferred
• Knowledge of dental terminology
• Experience with Epic, preferred
• Experience with Health Information and prior authorizations, preferred

Job Knowledge, Skills and Abilities:

• Knowledge of oral health care and dental practices
• Ability to perform critical thinking and utilize complex problem-solving skills
• Ability to stay calm and focused in environments of multiple demands and use good judgment in emergency situations
• Strong oral and written communication skills and organizational skills
• Ability to build effective working relationships and use tact, discretion, and diplomacy when working with others
• Basic computer skills; working knowledge of electronic health records
• Knowledge of prior authorizations, ROI and releasing records and films

Primary Responsibilities

• Maintain daily dental schedule/ walk in schedule to ensure all dental appointment slots are filled on a regular basis
• Completing and maintaining all prior authorizations for needed procedures for dental department
• Creating, maintaining and completing dental referrals in the electronic health record for dental department
• Ensuring referrals are completed with appropriate visit documentation scanned into the EHR
• Track referral progress to promote team awareness and ensure patient safety
• Per referral guidelines, provide appropriate clinical information to outside facilities & specialists
• Assist with all dental releases of information (ROIs)
• Serve as backup for front desk coverage for all dental sites
• Handle maintenance requests for equipment repairs with repair technicians for all locations
• Must be willing to travel to all 3 dental sites

• Assist in special projects
• Participate in continuing education, professional growth, and staff meetings
• Adhere to the standards and policies of the organization
• Assure efficiency in communications and adherence to organization workflows

• Other duties as assigned

Functions and Responsibilities:

• In coordination with clinic manager evaluate dental department for best efficiency practices
• Helps with de-escalation for disgruntled patients
• Monitor purchases in accordance with purchase order system
• Maintains all dental inventory & orders supplies when needed
• Communicates regularly with Dental Manager regarding staff or facility issues
• Helps with the monthly creation of provider templates and daily maintaining of schedule and filling empty schedule slots.
• Understands all skills to provide front desk coverage to each location, when needed
• Coordinate daily clinical operations
• Responsible for training incoming dental receptionists on EMR and dental workflows

Miscellaneous

• Responsible for personal compliance with LSCHC policies and procedures
• Maintains client confidentiality
• Other duties as assigned
• Ability to travel between sites, as needed, and as otherwise required by the organization

Physical Demands 

• Prolonged sitting and/or standing
• Physical movement and the degree of mobility, manual dexterity and hand-eye coordination performed on a repetitive basis
• Work under stressful conditions may be required
• Frequent exposure to communicable disease, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment may routinely be encountered

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Lake Superior Community Health Center is seeking a Medical Assistant - Lab Certified in Superior, WI. The Lab Medical Assistant works within the clinical care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

The Lab Medical Assistant (MA) will perform delegated clinical, clerical, and administrative duties within the supervising physician’s scope of practice consistent with the MAs education, training, and experience.  Such duties shall not constitute the practice of medicine.  The physician supervision shall be active and continuous but shall not necessarily require the physical presence of the supervising physician at the time and place that the services are rendered.

• Pay range $16.67 - $20.17

Job Qualifications:

• Graduate of an accredited medical assisting program; current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential preferred
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds
• Computer experience
• Familiarity with general office equipment
• Willing to work flexible hours, including evenings, as required by position
• Minimum of 2 years of experience

Job Knowledge, Skills and Abilities:

• Ability to work efficiently and productively at all times
• Ability to prioritize and handle multiple tasks
• Ability to work as a team member
• Ability to use problem-solving and decision-making skills
• Ability to understand and follow written and verbal instructions
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels, cultural backgrounds and life experiences
• Computer experience, knowledge of EHR
• Familiarity with general office equipment

Responsibilities:

• Collects and processes specimens
• Troubleshoots and maintains lab testing equipment
• Monitor laboratory protocols and QA/QI
• Comply with CLIA and COLA guidelines and standards
• Verify all testing staff are properly performing duties as required for accurate and reliable results through:

• • Proficiency testing as per CLIA and COLA guidelines
  • Education and training on use of testing equipment, procedure and relevant lab topics

• Work with testing staff to maintain inventory of lab supplies and testing materials
• Work with clinic Manager to find vendors that supply quality testing materials and programs, but keep lab costs down
• Maintain patient confidentiality
• Works with Safety Officer on lab safety issues
• Ensures the lab environment is safe for patients and testing personnel
• Actively participate in staff meetings and in services
• Actively participate on committees as needed
• Responsible for personal compliance with LSCHC policies and procedures
• Maintains client confidentiality
• Other duties as assigned
• Ability to travel between sites, as needed, and as otherwise required by the organization

Supervision Received:

• Medical Clinic Manager

Infection Control and Safety Program Responsibility:

• Follow LSCHC policies for infection control and safety which adhere to required standards
• Complete yearly and as required training for Infection Control and Safety

Typical Working Conditions:

• Able to move about easily
• Able to speak and hear clearly
• Fast-paced environment
• Exposure to communicable diseases
• Ability to lift up to #50
• Travel from site to site

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Lake Superior Community Health Center is seeking a dental director for the sites in Superior, WI and Duluth, and Carlton, MN. The dental director serves as the organization’s chief dental officer (CDO) providing leadership and direction for dental services and clinical quality consistent with organizational goals and strategies.

• Starting pay at $180,000 + $20,000 sign-on bonus
• Full-time
• Benefits: Dental, Health, and Vision insurance, PTO, Retirement plan

Job Qualifications:

• DDS
• Master’s in public health, health care or business administration or related field preferred.
• Three years direct patient care and leadership experience in similar position preferred.

Job Knowledge, Skills and Abilities:

• Knowledge of health care environment, reimbursement, and regulatory requirements.
• Ability to understand needs of underserved populations.
• Ability to organize, coordinate, and direct programs and service activities.
• Ability to build positive relationships and work collaboratively across disciplines, all levels and within the broader community.
• Ability to communicate clearly and effectively orally and in writing.
• Ability to initiate and facilitate change in a positive manner.
• Ability to prioritize and handle multiple demands simultaneously.

Responsibilities:

• Coordinate the development of clinical goals, outcomes, and strategies for prevention, acute care, and chronic disease management.
• Set clinical practice standards/guidelines and quality metrics; be a champion for change to newer and better practices.
• Lead the adoption of new technology, e.g EHR, digital radiography, to improve patient information and care across the continuum (referrals, hospitals, medical).
• Work collaboratively with the dental clinic manager and other health center leadership team members to design and implement programs and services to meet identified population needs.
• Work with the dental clinic manager to ensure business objectives are met through improved access and monitoring of productivity.
• Provide leadership for “best practices” and optimal utilization of resources.
• Lead initiatives related to disease management to improve clinical outcomes and increased payments for care coordination.
• Lead by developing and embracing the organization’s strategy and mission to all staff; ensure activities are value-added and aligned with community/market need.
• Recruit, supervise, and manage dental provider resources including credentialing, annual appraisals, and peer review.
• Provide direct clinical care as an integral member of provider staff.

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Download Application

Lake Superior Community Health Center is seeking a Mental Health Therapist for our Superior, WI location. The Mental Health Therapist provides mental health services and interventions to targeted clients, as well as consultation to medical providers and related care team members.

• Starting pay at $52,109.86

Job Qualifications:

• Master's degree in Social Work, Counseling, Marriage and Family Therapy, or a related behavioral health field.

Job Knowledge, Skills and Abilities:

• Ability to work with an interdisciplinary team
• Ability to provide service to people of all economic levels and cultural backgrounds in a sensitive, non-judgmental way
• Ability to evaluate, diagnose, and counsel clients independently

Find more information: Mental Health Therapist

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Download Application

Lake Superior Community Health Center is seeking Psychiatric/Family Medicine Nurse Practitioner for our Superior, WI location. The Psychiatric/Family Medicine Nurse Practitioner provides primary and/or psychiatric care for patients throughout the life span. Duties include diagnosis and treatment of acute and chronic health and/or psychiatric problems, along with preventive care focused on health risk factor reduction. Provides psychiatric health education, recommendations for counseling, and emotional support.

• Starting pay is $116,099.50-$140,480.39

Job Qualifications:

• Graduate of accredited Nurse Practitioner program.
• Dual Certification in Family Practice and Psychiatric-Mental Health Specialties.
• Minimum of 2 years’ experience in community health or primary care setting.
• CPR certified

Job Knowledge, Skills and Abilities:

• Ability to provide efficient and effective care consistent with medical best practices
• Able to provide health care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds
• Ability to independently manage patients’ psychiatric medications and care
• Ability to work independently and as member of health care team

Find more information: Psychiatric/Family Medicine Nurse Practitioner

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Download Application

Lake Superior Community Health Center is seeking Dental Health Hygienists for our Superior, WI and Float locations. The Dental Hygienist is responsible for the direct provision of oral hygiene and appropriate preventative services to dental patients.

• Starting pay is $58,000-$70,180.00

Job Qualifications:

• Licensed by the MN Board of Dentistry & WI Board of Dentistry to practice as a Registered Dental Hygienist
• Graduate from an accredited school of dental hygiene
• Able to provide dental care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds
• Proficient with using computers
• Effective oral and written communication skills

Job Knowledge, Skills and Abilities:

• Ability to work efficiently and productively at all times
• Ability to maintain an even temperament with patients and staff
• Ability to prioritize and handle multiple tasks
• Ability to work as a team member
• Ability to use problem-solving and decision-making skills
• Ability to use tact, collaboration, and diplomacy when working with others
• Ability to understand and follow written and verbal instructions

Find more information: Director of Dental - Licensed Dental Hygienist

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Download Application

Lake Superior Community Health Center is seeking Dental Health Therapists for our Duluth, MN, and Carlton, MN locations. The Dental Therapist works within the dental care team to assure quality patient care and to support the goals of Lake Superior Community Health Center.

• Annual Salary Range: $125,000 – 151,200
  • Plus a $10,000 sign on bonus

Job Qualifications:

• Licensed by the MN Board of Dentistry to practice as a Dental Therapist
• Graduate from an accredited school of dental therapy
• Able to provide dental care in a sensitive, nonjudgmental manner to persons of all economic levels and cultural backgrounds
• Proficient with using computers
• Effective oral and written communication skills

Functions and Responsibilities:

• Performs dental services as follows within the parameters of the collaborative management agreement under general supervision.  General supervision means the supervision of tasks or procedures that do not require the presence of the dentist in the office or on the premises at the time the tasks or procedures are being performed but require the tasks be performed with the prior knowledge and consent of the dentist.
• Performs dental services as follows with the parameters of the collaborative management agreement under indirect supervision. "Indirect supervision" means the dentist is in the office, authorizes the procedures, and remains in the office while the procedures are being performed by the allied dental personnel.

Find more information: Director of Dental - Licensed Dental Therapist

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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Download Application

Lake Superior Community Health Center is seeking a Staff Dentist for sites in Superior, WI and Duluth, and Carlton, MN. At LSCHC, we are dedicated to serving the health needs of low income and underserved communities.

• Starting pay is $167,500-$181,500 + $20,000 sign on bonus

Staff Dentist Qualifications:

• Experienced professional with strong interpersonal skills
• Graduate from an accredited dental school

Functions and Responsibilities:

• Performs clinical functions, including examining clients requesting care, diagnose their dental/oral conditions, and prescribes appropriate oral treatment.
• Records patient-dentist transactions as they occur
• Completes referrals, data collection instruments, and other records as required by the organization

Find more information: Licensed Staff Dentist

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

Follow us on: Facebook | Instagram | Website

Download Application